Contact Us

Whether you've spotted something out of date on one of our reviews, want to ask about how a bonus works, or have feedback on our fastest payout rankings, this is the place to reach us. We read every message that comes in through this page, even if we can't always reply in-depth to each one.

What we can help with

Canada Casinos is a research and comparison site, not a casino, so there are limits to what we can do for you directly. Here's a realistic breakdown of what to expect:

• Casino reviews and ratings — questions about why a brand like Cashed or SlotsGem is ranked where it is, or how our editorial scores are worked out
• Bonus terms — general questions about how wagering requirements, free spins or deposit matches typically work
• Site corrections — if an offer, rating or detail on one of our pages looks outdated, tell us and we'll check it
• Payout speed queries — questions relating to our fastest payout focus, such as which payment methods tend to be quicker in Canada
• Feedback on the site — anything that would make greenestcity.ca more useful for Canadian players

What we can't do is intervene in disputes between you and a casino operator, process withdrawals, or access your account with any brand listed on this site. For account issues, deposits, withdrawals or verification, you'll need to go through the casino's own support team directly — every operator we list has its own customer service channel for exactly this.

Before you get in touch

A lot of common questions are already answered elsewhere on the site, so it's worth checking these first:

• If your question is about gambling responsibly, setting limits or self-exclusion, our Responsible Gambling page covers the tools and support options available
• If you want to understand how we operate, what commercial relationships we have with operators, and how that does or doesn't affect our rankings, see the About Us page
• For questions about how our reviews are used, our editorial standards, or the legal terms of using this site, check our Terms and Conditions

What happens after you contact us

We aim to be straightforward about this rather than making promises we can't back up. Messages are reviewed in the order they arrive, and priority tends to go to factual corrections — an outdated bonus figure, an incorrect rating, a broken link — over general enquiries. If your message needs a reply, we'll get back to you, but we don't operate a live chat or phone line, so treat this as an asynchronous channel rather than instant support.

A note on our reviews and independence

Canada Casinos may earn a commission when readers sign up with a casino through links on this site. That commercial relationship never decides how a brand is scored or where it sits in our rankings — Cashed, SlotsGem, WinnerIsland and every other operator we cover are assessed against the same criteria regardless of whether we're paid for the referral. If you ever think a review reads more like an advert than an honest assessment, that's exactly the kind of feedback worth sending us.

If your question is about a specific operator

We're able to speak to how a casino is rated, what its headline offer involves, and what our research found when comparing it to competitors. We're not able to confirm your personal account status, resolve a delayed withdrawal, or dispute a bonus term applied to your account — those all need to go through the operator directly, since we have no access to individual customer accounts. If a pattern of complaints about a specific brand comes to our attention, that does feed into how we review and re-rank operators over time.